DAY 8

• Basic Knowledge on maintanace, support and management techniques:-
  Basics of Maintanance: Types of Maintanance
  We discussed on Active Maintanance: provide a wide range of services supporting the everyday needs of the modern workplace. In this topics we learn how to fix problems at TPSC on the use of Igels Technology and information resource centre to both TPSC Staff and Students once they occur.
  ICT keys Staff should be able support other and make sure that they knowledge have is introduced to other staff so that we minimize Active maintanance
  Pro Active Maintanace:is a maintanace strategy for stabilizing the reliability of computer or equipment. Its central theme involves directing corrective actions aimed at failure root causes, not active failure symptoms, faults, or machine wear conditions. This is aiming to ensure that TPSC's system are running at maximum level of expectation.
  Proactive maintenance regimen involves three steps:
  (1) setting a quantifiable target or standard relating to a root cause of concern
  (2) implementing a maintenance program to control the root cause property to within the target level and
  (3) routine monitoring of the root cause property using a measurement technique .
  By adapting this kind of Maintanance , then we assure that no problems will be report before ICT specialist has fixed it. We must be head to others(ICT Staff)
  Maintanance can be applied to Information and Systems, keys areas should be taken into considerations:-
• Confidentiality
• Integrity
• Availability

Confidentiality of Information systems is important to TPSC to ensre that we have right user to a specific kind of resource. Under this it is simple to trace any miss use of both IRC and ICT systems. Here we need powerful tools for authentification.

Availability of resources for both staff and Students is very important . In order to guarantee availability of IRC and ICT service we must consider both internal and external factors which can lead to unavailability, like Hosting server Connectivities, Knowledge, and Power Failure. This weakness can be overcomed by using a Standby Generator particularly on ICT terminal, Good Network installed,Availability of Hosting server, Good internet connection,and ICT specialist trained on this system as well as good maintanance on the systems we are using.

INTEGRITY: ICT speciliast should make sure that they have write and complete information to communicate. We are responsible to suggest the methods, measures,standards, action and give out expectation to TPSC on how integrity is maintananed.

Standard are very important in order to manage our Customer in a Pro Active( SamOffice)

TPSC we should set standards and well documented on how to maintan

• Cleaning of Students Class room
• Steps to solve the problem

Centralization of very important to ensure good mainatance to the systems-which lead easy monitoring and easy to make additional features at one cental point. When centarizing a systems we need to consider Security: Current Active Directory pray a great role in the Network. This constitute to Availability of Information and Applications

Information for Organization is available vand secured. ICT specialist should be responsible to ensure that. Applications: Users applications should be in place once needed: